Shipping

You can claim the full refund for the delivery charge if the order is not delivered within the committed timeline.  

Refund Claim Procedure:

• The customer has to create a ticket from his account selecting “Delayed Delivery”.
• Hellodeal Customer Support Team will check and investigate the complaint.
• If the complaint is valid, the Customer Support team will confirm the customer through the ticket and proceed with the refund.
• If the complaint is invalid then the Customer Support team will inform the customer through the ticket with the explanation.
• The refund will be done through Hellodeal voucher.
• The refund of the delivery charge may take 3-5 days.

Please NOTE your refund request might be canceled/ disqualified for the following reason:

• Customer phone was unreachable
• The delivery was rescheduled by the customer
• Delivery area is not within our coverage

The estimated time of delivery for Order inside Dhaka city up to 3 Working days & for outside Dhaka up to 5 working days.

Note:

• Any order placed after 11 am will be considered as order of next business day, not on the same day. 

• Business Day: Saturday to Thursday except for public holidays.

• Delivery might be delayed due to the unavailability of the product or delay from the 3rd Party Delivery Service.

You can change the shipping address if the order is not out for delivery yet. If the order is already out for delivery and you want to change the shipping address, then it will be returned to us and then we can change the shipping address.

You cannot pay through bKash while receiving the delivery. If you want to make the payment through bKash then you have to make the payment first while placing the order, then we can process the delivery.

Fastpick is available only with some selected products. To find out if a product is available with Fastpick or not, simply look for the Fastpick logo on the product page. You can also check fastpick products by filtering with “Express Delivery.”

We do not have any pickup point. We provide home deliveries inside Dhaka metro through our own delivery riders and provide home delivery/pickup point delivery through courier service.

You have to make the payment first. Then delivery rider will allow you to unbox the product. You can check the product in front of the delivery rider.

Hellodeal doesn’t deliver items internationally. You are more than welcome to make your purchases on our site from anywhere in the world, but you’ll have to ensure the Delivery Address is within Bangladesh.

We are providing delivery outside Dhaka through courier service. Currently, we are using RedX courier. They are providing home delivery within their coverage area. They provide pickup point delivery where their coverage is not available.

You will get the home delivery facility in the city areas. If it is an urban area then you need to collect the product from the pickup point. If courier service has coverage in your area they might try to deliver it to your nearest location.

What is Click & Collect?

Click & Collect with Hellodeal.com directly enable you to shop in a way that suits you. You can collect most orders from Hellodeal.com Office, so you can pick the product directly from us after 1 hour of ordering( Saturday to Thursday) excluding public holidays, it’s a great option if you want your order quickly; however, we will keep your order at the collection point for 2 days if you can’t make it to the pick-up point right away.

Terms & conditions

• If you order by 4 pm (Saturday to Thursday) you can collect from our office in 1 hour same day (excluding public holidays) or on your chosen day. If you order after 4 pm on a Thursday, you can collect after 10 am in Saturday (excluding public holidays).
• This offer is valid only for the products have FastPick level .

Note:  Timings may vary based on the stock of the product.

Please bring proof of ID and a copy of your confirmation email when you collect your order. We will hold any products in our office for a maximum of 2 days. Orders not picked up within 2 days will be returned and you will be refunded automatically (Online Payment).

Exclusions

• Some items are excluded from this service, for example large items that need two people to deliver them.
• If Click & Collect is available, this will be displayed FastPick on the product details page and at checkout.
• Changes to Click & Collect, we reserve the right to change the conditions of this service at any time without any further notice.

Regular delivery:

• Inside Dhaka Metro: BDT 60
• Outside Dhaka Metro: BDT 80

Fastpick:

Same Day delivery: BDT 100 (Order place time from 12:00:00 AM – 10:59:59 AM)

Next Day Delivery: BDT 80 (Order place time from 11:00:00 AM – 11:59:59 PM)

FastPick Express (For selected product & Area only):

3 hours guaranteed delivery: BDT 150 (Order place time 9 AM – 5 PM) except Friday.

Note: The delivery charge might vary due to product size, quantity and delivery location.

ordering( Saturday to Thursday) excluding public holidays, it’s a great option if you want your order quickly; however, we will keep your order at the collection point for 2 days if you can’t make it to the pick-up point right away.

Terms & conditions

• If you order by 4 pm (Saturday to Thursday) you can collect from our office in 1 hour same day (excluding public holidays) or on your chosen day. If you order after 4 pm on a Thursday, you can collect after 10 am in Saturday (excluding public holidays).
• This offer is valid only for the products have FastPick level .

Note:  Timings may vary based on the stock of the product.

Please bring proof of ID and a copy of your confirmation email when you collect your order. We will hold any products in our office for a maximum of 2 days. Orders not picked up within 2 days will be returned and you will be refunded automatically (Online Payment).

Exclusions

• Some items are excluded from this service, for example large items that need two people to deliver them.
• If Click & Collect is available, this will be displayed FastPick on the product details page and at checkout.
• Changes to Click & Collect, we reserve the right to change the conditions of this service at any time without any further notice.