Return and Replacement

If your return is invalid, then we will call you to explain the issue and send the item back to you. We will arrange the delivery of the item. You can still avail warranty if you have.

For pick-ups, we will make maximum 3 attempts at picking up the product. In an event where, after 3 attempts, you have failed to hand over the product to us, we will cancel your request for return, replacement, or refund.

The return of the products has to meet the conditions as per below according to the customer’s claim. Details terms must be there when you claim any particular complaint. Please keep it in mind that products need to check in front of the riders.

• Damage- When any customer claim product is damaged product does not needs to be in new condition or sealed. But the customer must need to provide us the product including warranty cards, manuals, tags, etc.).
• Defective (As per brand policy): If the customer is claiming the product is defective. The product does not need to be in new condition or sealed.
• Not as advertised- If the customer claimed that the product is not as advertised product needs to be in new condition and sealed. The product cannot be damaged too.
• Wrong item delivered- If we deliver any wrong item product needs to be intact and in sealed condition. The product seal should not be broken EXCEPT for an item type that cannot be differentiated visually based on information provided on the box or packaging only. The product cannot be damaged.
• Missing parts/items- If the customer claim any missing parts customer has to check it in front of the rider. The product has to be in new condition. If the product remains unsealed it will be accepted.
• Change of mind- In terms of change mind customers have to return the product in sealed condition. He/she cannot open the box or check the product.
• Signs of usage- If the customer claims the product is used, he has to return the product Completely. This claim has to be done in front of the rider.
• Doubts on the authenticity- If the customer has any complaint of authentication he must return the product including warranty cards, manuals, certificates of authenticity, tags, etc. 

Note: The customer must return the product including the warranty cards, manuals, and box. Without the box any customer can not claim the warranty.

Contact Customer Service at support@hellodeal.com or 09666745745 to confirm that your product is eligible for return. We will explain to you the return procedure, and arrange a pick-up. Please be prepared to give the following information when you call Customer Service:

1. Your order number.
2. The reason for the return.
3. The original copy of the Customer Copy of the Invoice
4. The method of the return/replacement that you would prefer and the necessary information associated.
5. Where and when the product should be picked-up.

Once your product is received, your product will be checked by our Quality Control team. We will test whether the products fails to perform as you have claimed in your return form. We will also make sure that your product meets all the requirements for a return as stated in our policy.

Hellodeal will keep the product in their warehouse for 3 months. In between Hellodeal will attempt to deliver the product or customers can collect the product from Hellodeal office. If any customer failed to receive the product within 3 months then Hellodeal will not be responsible for the product.

Our Customer Service will arrange for pick-up of the product from your address, free of delivery charge inside Dhaka Metro City. If you live outside Dhaka, please send your product by Courier Service. If your return claim is validated, we will refund your courier charge (Applicable only once for 3 days easy return policy).

If you have bought any product from us, and want to return it, please refer to the requirements stated in the charts below to know the conditions for returning your product whether it is an electronic product 

NOTE:

• Complaint must be submitted within 3 calendar days after product delivery.
• In the event that your return does not meet the requirement(s), our Customer Service will notify you before sending it back to you. In this instance, your return courier/postal fee will not be reimbursed.
• The “No Returns” Category products can only be returned, within 3 calander days, if the product boxes are sealed and in new condition as it was delivered.
• It is mandatory to return the product with the product box. Without the box, we can not claim the warranty from the seller.
• If the product is physically damaged the warranty will get void.